Optimization of Spare Parts Support on Customer Site

PT Motor Sights Internasional (MSI) provides transportation and operation solutions based on product standards and is able to provide total solutions to customer requests. MSI is engaged in the field of heavy equipment and spare parts which are currently growing rapidly and are spread across several mining locations in Indonesia.

In addition to being engaged in the field of heavy equipment providers, MSI also provides good service for customers. One of them is building an MSI warehouse at each customer site, with the aim of providing solutions in terms of easy availability of spare parts for customer unit needs. This article will discuss how MSI's service is in terms of Spare Parts Support. Here are some stages carried out by the MSI team at the customer's site.

A. Study Site

The first thing that the warehouse team must do is conduct a site study with the aim of obtaining information on what types of units the customer has. This information can be obtained from the unit database. There are several things that must be considered from the unit so that later it can supply spare parts according to the unit's needs, namely;

• Unit Type
• Unit Serial Number
• Unit Usage Period
• Unit Condition

In addition to being engaged in the field of heavy equipment providers, MSI also provides good service for customers. One of them is building an MSI warehouse at each customer site, with the aim of providing solutions in terms of easy availability of spare parts for customer unit needs. This article will discuss how MSI's service is in terms of Spare Parts Support. Here are some stages carried out by the MSI team at the customer's site.

B. Unit Failure Trend Analysis

Furthermore, before ordering spare parts, the warehouse team must coordinate with the customer regarding the need for spare parts that must be provided by MSI. The purpose of analyzing unit damage trends is so that MSI can provide the appropriate and needed spare parts stock.

C. Order Planning

After conducting a site study, damage trend analysis, and data comparison, the next step is to make an Order Planning in accordance with the Standard Operating Procedure (SOP) of PT Motor Sights International. In this case, the spare parts that are to be stocked in the MSI warehouse itself are not only seen from one point of view, but all must be seen from a circle of view with the aim that all customer needs are available and maintain customer satisfaction in terms of spare parts service.

"A good cooperative relationship is the involvement of all parties to synergize with each other in order to create a long-term cooperative relationship." (Muh. Fitrah Suryah)